Pizza Delight Upgrades Training and Boosts Service Excellence with SmarterU

Pizza Delight reimagined its training program to accelerate onboarding, reduce costs, enhance food and service quality, and maximize employee engagement.

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FAST FACTS

The Client

Pizza Delight is a family-oriented restaurant chain headquartered in Eastern Canada, with 70 locations operated by individual franchisees.

The Challenge

Provide consistent, engaging, and easy-to-access training to all levels of the organization, from front-line workers to management.

The Solution

SmarterU allowed Pizza Delight to quickly expand training materials and incorporate fun gamification elements to boost engagement.

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The Client

Effective training is crucial to any restaurant's operation, and Pizza Delight understands that! Since 1968, Pizza Delight has been a staple in Eastern Canada, creating memories for generations with birthdays, family gatherings, anniversaries, and even the occasional wedding proposal.

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The Challenge

With over 70 locations and around 1,200 employees, consistent service was paramount for Pizza Delight, and their training program needed to do more. The entire program consisted of only eight courses for all staff levels, leading to extended ramp-up times and inconsistent information. Managers also needed control over the training to assign and monitor its progress.

There was also a lack of engagement and a low priority on training, as employees weren’t interested in training. They needed a robust variety of courses and support to design a strategy to encourage employees to WANT to take training and for managers to control the training while ensuring consistent and clear information.

Compounding the challenge, Pizza Delight was rebranding and needed its SmarterU LMS to reflect the new brand.

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We wanted to give our restaurant managers the ability to control the training programs in their restaurants, so they needed the same consistent information that was easy to access online.

Wanda Cann

Training Specialist Guest Service & Area Manager

Download the Pizza Delight Success Story PDF

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The Solution

The team jumped into action to make this reimagining happen. They already had SmarterU but knew they could do more by leveraging its deep functionality.

The Pizza Delight and SmarterU teams partnered to support these big goals, working to create an effective engagement strategy, while the Pizza Delight team created courses using SmarterU’s course-building tools to support all levels of their organization. In parallel, Pizza Delight’s SmarterU portal incorporated the new brand and visual identity changes to match the corporate direction.

All the planning and execution paid off, as the team completed several actions that directly impacted the effectiveness of the training program.

The actions included:

Leveraging the SmarterU course creator to scale from 8 to 200 courses, developed in a variety of modalities for all roles in the company
Having a single source of truth for all training content to ensure consistent information across all restaurants
Driving engagement by partnering with the SmarterU team to create the “Pizza Points” game that allows employees to earn points and redeem them for swag
Implementation of learning plans to ensure the team was taking the correct courses, in the proper order, for their role in the organization
Providing managers with the tools and resources to manage the training in their restaurants and provide reporting visibility for their employees

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The Results

This reimagining paid off, and the team saw the results of their hard work at all levels of the organization. They onboarded new hires more rapidly, ensuring the proper training was available at the right time, with a laser focus on specific roles. The revamped onboarding allowed for more efficient training time and, in turn, higher quality service and reduced food and labor costs.

Pizza Points were also a big hit in driving engagement. By adding bonus points for completing the training right away, everyone jumped at the opportunity to be #1 on the leaderboards and get some swag!

Pizza Delight’s partnership with SmarterU has enabled it to handle any training gaps that come its way with efficiency and excitement!

Additional benefits

Employees made fewer mistakes due to less trial and error as they learned how to prepare food the right way more quickly, which led to a reduction in labor and food costs
Managers were more productive, with less time involved in training and correcting errors
Employees hit the ground running faster because training was designed for a variety of learning preferences
New hires spend less time training because learning plans focus on their job duties

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The Results

Pizza Delight’s partnership with SmarterU has enabled it to handle any training gaps that come its way with efficiency and excitement!

Additional benefits

Employees made fewer mistakes due to less trial and error as they learned how to prepare food the right way more quickly, which led to a reduction in labor and food costs
Managers were more productive, with less time involved in training and correcting errors
Employees hit the ground running faster because training was designed for a variety of learning preferences
New hires spend less time training because learning plans focus on their job duties

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I've seen first-hand the positive effect SmarterU has had on our restaurants. It’s allowed me to be in front of 1,200 employees at 70 restaurants simultaneously. We've been able to significantly increase our levels of service and commitment and create a more engaging and scalable training program.

Wanda Cann

Training Specialist Guest Service & Area Manager

Download the Pizza Delight Success Story PDF

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Pizza Delight Upgrades Training and Boosts Service Excellence with SmarterU

The Client

The Challenge

The Solution

The Results

Additional benefits

The Results

Additional benefits

Want to talk to our experts?

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