Knowledge capture and answers

Most of what your organization knows is hard to reach

Organizations hold a great deal of knowledge and get too little from it. Many of the real answers are known only to an experienced supervisor, or kept in a folder a few people can find or in somebody's inbox, and each departure takes some of them away.

Manufacturing

As experienced workers retire, 97% of manufacturers in one survey say they fear losing the know-how those workers take with them.

Recorded interviews capture what your experienced people know, and an assistant answers from it with the source shown.
Construction and engineering

Most of the workers contractors need in 2026 will replace people who retire, so the people with the longest site experience are the ones leaving.

Interviews with your veterans, recorded around their schedules, become training and answers your crews can look up.
Associations and certification bodies

Members want recommended courses and learning paths far more than associations offer them, but nearly half of association learning businesses name a lack of internal resources as their biggest barrier.

Members get answers from the standards and guides you approve, each showing where it came from.
Energy

In recent emergency management audits, an energy regulator found companies relying too much on individual expertise that wasn't written into their processes.

Your specialists' know-how, captured in recorded interviews, becomes reviewed material your procedures and training can draw on.

How we capture what your experts know and put it to use

Start by capturing what one expert knows, or by putting answers in front of your people.

Examples below use stock footage and sample data.

Capture what your experts know

We start with what you already have: your documents, your training and what only your people know. Where a gap needs someone's experience, your experts are recorded in sessions of 60 to 90 minutes that ask no preparation of them. You own the recordings, the transcripts and a written assessment of where your knowledge is most at risk.

What do you check first when Line 2 jams?

Recording and transcript saved, owned by you
Answer questions from your own material

Your people ask JoySuite their questions and get answers only from sources you approve, with the document and section each answer came from. A captured expert can also become a virtual expert people ask by name.

What should I check first when Line 2 jams?

Listen to the gearbox before you open the guard. If it grinds, stop the line and call maintenance.Capture session transcript, Line 2 jams
Turn it into training

Your team can turn a document, a deck or a recorded call into a course outline with lessons, a knowledge check and activities, using JoySuite's Course Studio and only your approved sources. Every draft can be edited, and the finished course is taken there or exported to your LMS.

Capture session transcript72 min

Course outline: Line 2 basics3 lessons and a knowledge check, ready to edit
Keep it current

Through Knowledge Manager, we can stay on as your fractional learning and development expert instead of a full-time hire. We keep your sources current on a regular refresh cycle and design learning paths and onboarding from what was captured.

Line 2 has a new gearbox. Please update what people learn and ask from.Plant operations manager

Refresh summaryLine 2 sources reviewed and current

What do you check first when Line 2 jams?

Recording and transcript saved, owned by you

What should I check first when Line 2 jams?

Listen to the gearbox before you open the guard. If it grinds, stop the line and call maintenance.Capture session transcript, Line 2 jams

Capture session transcript72 min

Course outline: Line 2 basics3 lessons and a knowledge check, ready to edit

Line 2 has a new gearbox. Please update what people learn and ask from.Plant operations manager

Refresh summaryLine 2 sources reviewed and current

Talk to us about your experts' knowledge

Results from a Knowledge Manager engagement

A distributor with more than 70 branches

127: branch manager tasks measured against the client's course library
29%: of those tasks carried by one expert's week on site and by manager coaching

Asked to capture one expert's knowledge, we measured the branch manager role against the client's 88 courses and 33 learning plans in under five hours. At the decision meeting, the decision maker, the expert and the course builder chose the same option independently: a plan for a new manager's first 90 days, built around what the expert knew.

The decision maker called the analysis “very helpful and eye-opening.”

Due to privacy constraints, this project is described without naming the client.

FAQ

What does it cost?

JoySuite plans start at $25 USD per month for the whole team, with unlimited users and no per-seat fees. Budget Shield puts a ceiling on any usage beyond your plan, so an overage can never arrive unannounced. Every team can start with a 14-day free trial.

Knowledge Manager is quoted per engagement. The first block of work ends with a recommendation your team can carry out on its own or with us.

How much of our experts' time does it take?

About 60 to 90 minutes per recorded session, and your expert doesn't need to prepare anything. We handle everything after the session.

Do we have to replace our LMS?

No. JoySuite works with the LMS you already use, or on its own where there is none. Its connections are read-only.

Courses built in JoySuite can be taken there or exported to your LMS as SCORM. It has a native connection to SmarterU and OttoLearn.

How do we know the answers are right?

You can check every one. JoySuite answers only from the sources you approve, cites the document and section each answer came from, and declines questions outside those sources.

Does JoySuite use our content to train AI models?

No. JoySuite never uses your content to train AI models, its own or anyone else's. Connections to your systems are read-only by default, and your data is encrypted in transit and at rest.

Who owns what you capture?

You do. The recordings, transcripts and recommendations are yours, with no licensing conditions.